Hi there , welcome to our forum and thanks for your post. 1 Kudo Reply. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The Hub 3 has arrived but the broadband spli. Go to solution. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Or a VM person will sort it for you when they get here in a day ot two. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. I'm currently renovating my living room, including the electrics. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. These are the parts I could find, they were screwed into the end on the coaxial cable. However, there is no Virgin Media Wall socket in my house. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. 2: Internet connection, via your homehub, for all online functions. VM BB TV Landline. Connect the Hub’s power cable with the blue tab. Plug into the Virgin Media wall socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I wanted. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Awful first impressions of Virgin Media. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Explain what needs to be done and book an engineer visit. Choose the best spot for your wifi hub. . If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2on a domestic hub you look at the values thus. Options. That looks like a Sky dish cable. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. I would get virgin to do it. I don't work for Virgin Media. I can only find the TV socket. I’m annoyed because I actually had a virgin sales person in my house. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. See full list on itblogpros. Customer since 1993. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. One of them was Telewest. Customer since 1993. I have the new one as I. however as you still get a line from the wall socket there's a chance the migration has not completed yet. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I just moved into a new apartment, and bought a broadband from virgin media. RedTomato said: I removed my Virgin cable about a month ago. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Browse Virgin Media Virgin Media Community. The only wall boxes are old NTL boxes with TV and FM connections. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. Browse Virgin Media Virgin Media Community. Hi @bingoman000. There are 10 types of people: those. Everything is converted to specialised triple screened coaxial cable. Chatter and natter. My Virgin Media App. I was happy and my kids were waiting for internet but unfortunately no wall socket. Unscrew the white cable with the black collar. Thank you. on 05-04-2023 09:20. on 22-10-2022 20:58. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Account - Mobile. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. com. Forum; Apps. No virgin media wall socket mattz1106. Mobile Your Account. I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. Options. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. Could I get someone to come - 5400021 Hello. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. i received an installation kit for my broadband but my property. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Re: Wall socket. The wall socket I have within my home does not appear to be working. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. We've taken the front of the box off and inside there is an isolator but nothing else. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. You need a small spanner to remove this. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. However, I do not have any of the specified wall sockets available. Push the white cable with the black label into the Hub. Follow these steps to install your virgin Media Broadband, TV and Phone service. I could connect it in my house self install. com. on 05-12-2022 15:05. You will only have been sent a QuickStart pack if the premises previously had VM. A Ti-Vo was installed in one of the upstairs bedrooms. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. Virgin media wall socket for broadband is not what js shown on the installation guide. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Broadband wall socket. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Post. I'm a Very Insightful Person, I'm here to share. No virgin media wall socket in QuickStart,. Hi, Iv just received my new broadband. Hi I have just received my quick start up guide and I have the wrong wall socket to set it all up I can't get through on the phone to book - 5395835. James-30 wrote: ». My Virgin Media App. It should be free of charge. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Learn more. QuickStart, set up and connections. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. We have tried plugging it into the only box we found it would fit but no luck. Connect the Hub’s power cable with the blue tab. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. I spoke to 3 customer service people yesterday and none could help. Flag for a moderator; on 20-07-2023 13:38. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Options. New Install Assistance. Follow these steps to install your virgin Media Broadband, TV and Phone service. If no. goslow. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Turn on your TV and get connected. You need to go outside and locate the brown or grey omnibox on the wall. The cable line runs into the house to the socket but the router cable make end is - 5038783My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Connect the Hub’s power cable with the blue tab. Broadband. Unscrew the cable from the left hand side of the marked box & push the provided cable on (it is designed to push over the thread). There are multiple different branded wall boxes inside our flat but none. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. I will private message you now to confirm your details. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Virgin Media; My Virgin Media; Shop;. I have booked a technician but I don't know if i have to inform the. 1 ACCEPTED SOLUTION. No wall socket. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Browse Virgin Media Virgin Media Community. Virgin offers self-install to properties that have recently had a service. Bits and bytes. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I have looked everywhere but can't seem to find one. Back a step. The block box on second picture is an amplifier for terrestrial TV. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Pop the power cable into a nearby plug socket, and turn it on. Learn more. 2: Seeker. Browse Virgin Media Virgin Media Community. Follow these simple installation steps for your Virgin Media home phone set up. A TV360 box requires 3 connections. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Give the pre-installs team a call on 0800 052 1734. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Networking and WiFiNo virgin media wall socket in QuickStart, set up and connections 4 hours ago; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday Broadband issues - 3 engineer visits, goes down for hours at a time in Networking and WiFi yesterday 2 Separate Accounts at 1 Address & Questions in Networking and WiFi yesterdayIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. in Networking and WiFi yesterdayHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Browse Virgin Media Virgin Media Community. - 5156775. No internet, unfortunately. When im connected via lan from MB to Router i get 900mb to 1000mb. It is really quite simple. Look for a box on the outside of your home and see if you can trace where the coax goes. The cable going in will be a double. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. These enter my house via an air brick/vent very close to. 0. Plug the cables into the hub. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Virgin Media; My Virgin Media; Shop; Help;. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Plug the cables into the Hub. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. - 5250024 Don’t have virgin media wall socket. Account - Cable. . We're here to help. But I have actually managed to get through to the technical team over chat. Manage Your Account. . Phone. Chatter and natter. Virgin Media Community. Kit arrived today…no wall box so unable to install. Socket should be on the underside. There is a wire within the box but it’s too short to reach and also does n. Just wondering if anyone knows of any better powerline. That is a rooftop aerial outlet for Freeview TV. on 30-09-2022 14:24. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 01-12-2022 11:22. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Virgin wall socket Tashamegan. VM BB TV Landline. You should be able to do it on a call to CS. Hi all, when I signed up for Virgin Media, it said the service was available at my house. I have signed up as a new user for Virgin Fibre. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. on 27-01-2023 17:22. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I am so sorry to hear that you seem to be missing a wall socket in the home. #12. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. on 03-08-2020 18:05. All the cabling is the property of Virgin Media and must not be touched. Options. The OUT terminal from the Technetix isolator has a terminator cap on it. I'm a Very Insightful Person, I'm here to share knowledge. Browse Virgin Media Virgin Media Community. You’ll leave the Hub alone for 10 minutes. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Only an aerial cable (pictured below) connected to a box outside my flat. He was going door to door. Check service status. Second, you'll likely need a manned installation for your VM services. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it became a broadband provider when that came about. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Stream from Virgin Media. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Browse Virgin Media Virgin Media Community. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Virgin Media; My Virgin Media; Shop; Help;. The cable fits in the socket shown in the image attached. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. Standard Member. The internal wall boxes are mostly oblong. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. However, I do not have any of the specified wall sockets available. The box and cables may have been removed by the previous occupiers. We're here to help. . I'm here to share knowledge, I don't work for Virgin Media. Back a step. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Hi , Welcome to our Community Forums and thanks for your post. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But the metal isolator box looks like it might be the wrong way around. Subscribe to RSS Feed;. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. My Virgin Media App. Subscribe to RSS Feed; Mark Topic as New;. Choose the best spot for your wifi hub. The first wall socket is in the lounge and that's where the Virgin Media hub is too. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Joining in. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. The closest I could find was this, which. No vm wall socket. New Install Assistance. The cables for a Vodaphone / Openreach service will be quite distinct from the Virgin Media service. . Explain what needs to be done and book an engineer visit. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The wall socket I have within my home does not appear to be working. Virgin Media: TiVo® service. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Stream from Virgin Media. Just joined. Account - Cable. All the wall. Account - Mobile. Some of the cables hanging out the wall were cut off after the house improvements. Please help - 5208212. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337. Tudor. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. please - 5241140Call the Pre-installation and delivery team on 0800 052 1734. those who understand binary and those who don't and F people out of 10 who. 0800 052 1734-----Fibre phone Adaptor - different rooms. Learn more. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Hey Juanr, thank you for. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. Incidentally the phone socket is redundant if not in use and can be safely removed. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. The cable going in will be a double. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I only found an openreach mastersocket 5c in the flat. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Had my kit sent to a home we’ve just moved into. on 15-02-2022 10:03. 1 ACCEPTED SOLUTION. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Actually it is not a box it is just a cover to cover up the splitter behind it. Solved: Hello, ive tried calling and cant get through to book and engineer. Its a flat £25 charge to move the connection points and rebalance power levels. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. My Virgin Media App. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Manage Your Account. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Phone line - 5 mins. I can only find the TV socket. One of them was Telewest. on 25-09-2022 15:41. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Browse Virgin Media Virgin Media Community. I presume. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I. Thanks . Switched On. Although there may not be a VM socket sometimes there is a socket installed by one of VM's predecessors such as NTL or Telewest, and that's the socket to use. VM don't send out the quick start kit unless there has previously been a VM connection in that property. The technician visited a. When phone connected to the wall socket, no dial. Has anyone had the same problem?Best to have the excess somewhere tucked away if possible. The wall socket is - 5109379. on 15-11-2022 18:53. . Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. The NTL cable termination box is outside. I'm a Very Insightful Person, I'm here to. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Live TV uses co-ax cables. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. I. Post Replyon 17-12-2022 10:39. I recently got Virgin broadband installed. Switched On Families. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. a week ago. Hi team. John_GS. Sign in . I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. 19 minutes ago. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. 3 minutes ago. He could see the set up I already had. We also don’t have an Ethernet point only an old BT outreach 5C box. If however the socket itself has been removed you will need assistance. Tudor. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. 2. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant.